Sigma Repairs Terms and Conditions

TERMS AND CONDITIONS – OUR AGREEMENT

In these terms and conditions, references to “we” and “us” are to Sigma Repairs (Computer shop). By using services provided by Sigma Repairs you are entering into a contract with us. The terms below set out our obligations to you and what you are agreeing to.

REPAIR SERVICE

IMPORTANT: You are responsible for ensuring that you have backed up all data on your computer before we access your system. We will not be responsible for any loss of data, pictures, information or programs on your computer.

If you have not made any backups of your data then we can do this for you. Please contact us as soon as possible to arrange for your data to be backed up before we start work on your computer. Please note, mechanical failure of your hard disk or other components inside your computer can occur without warning during our intensive diagnostics. Virus and malware infections can also damage your data and could lead to unpredictable problems and could result in data loss.

For some jobs, we may need to re-install your operating system. This involves wiping your hard disk clean and re-installing the operating system back to the point when your computer was first purchased. We will contact you prior to doing this but if you require your data to be backed up prior to the wipe and restored back to your computer once the operating system has been re-installed please let us know. There will be additional charges associated with this service.

On-Site Repairs and Services

If you book an on-site mobile repair technician appointment we will need the following at the time of appointment:

-Full access to the equipment being repaired. Electricity mains power & Lighting
-Your agreement to follow our reasonable instructions

Your computer system should have a valid Windows operating systems or Apple OS X operating system installed. If you have not, we may need to purchase and install a retail version of the relevant operating system for your computer. Additional costs and time will be involved. We are unable to work on unlicensed operating systems.

FREE DIAGNOSTICS.

It can take many hours to fully diagnose your computer. This is a free service we offer to all our residential customers on condition that we repair your device while your device remains on our premises. If you decide to not go ahead with the repair, a nominal diagnostics charge of £19.99 will be applied or if your device is beyond economical repair we are happy to recycle your device in lieu of our nominal diagnostics fee.

Liquid damage items are subjected to a non-refundable cleaning fee before we start any repair/diagnosis to the device. The fee for laptops laptops is £29.99. Business / Trade Customers will be charged £19.99 + vat standard diagnostics charge

REPAIR / SERVICE CANCELLATIONS

It can take many hours to fully diagnose and repair your computer and often we need to purchase parts that are required for your repair. If at any time you decide to cancel the repair you will be liable to make payment of any parts ordered for your repair and a calculation of the cost of labour to the maximum of the agreed quoted cost of repair will be charged. We will not release any item back to you until payment in full is received.

ABANDONED COMPUTERS

Any computer that has been left abandoned for over 180 days will be recycled or disposed if prior arrangements have not been made. It is important that you check your details on your receipt at the time of booking to ensure that we have your correct contact details. We will not be held responsible for any inaccuracies in the details provided. We will make reasonable attempts to contact the customer using the information supplied by the customer as per Torts (Interference with Goods) Act 1977.

REPAIR & DIAGNOSTICS TIMES

Although we aim to get your device repaired / diagnosed as quickly as possible, the service can sometimes take longer than anticipated. We normally aim to diagnose and repair within 2-5 business days but sometimes the repair can take longer. We often have to source parts from outside of the UK and can take several weeks before we receive the parts and clear customs. We will not be held responsible for any repairs that exceed our estimated completion time. We will make every effort to inform you if we expect a delay in our service. If you would like a status update please get in touch with our repair centre or send us a message from our website.

APPLE IPAD & iPHONE AND MOBILE DEVICE REPAIRS.

When Sigma Repairs take on your device for repair there are many situations that we are unable to test for before we start the repair and this disclaimer is in place to protect yourself and ourselves from any potential misunderstandings.
[1] Unforeseen Damage of Malfunction
I understand Sigma Repairs will be unaware of any other potential problems that could arise as a result of the initial damage or by opening / disturbing the internal logic boards and internal cables during dismantle / repair. This may result in additional charges to cover the costs of parts required to complete the repair. We will endeavour to make you aware of this at the time of repair / diagnosis. An example of typical faults that can occur with Apple iPhones and iPads as a result repair includes but not limited to:
-Fingerprint Sensor Damage – If your Finger Sensor is damaged please go to Apple.
-Internal Cables Damage
-Internal LCD Screen
-Casing Damage / Bent Chassis
-Front/Back Camera Failure
-Home Button / Lock / Volume / Off button Failure
[2] Parts We Use For Apple devices, we use THIRD PARTY SCREENS and these are not officially endorsed by Apple. If you prefer an original Apple Screen this can only be undertaken by Apple in Cardiff. For your total peace of mind all our screens are guaranteed for ONE YEAR (Apple only gives 90 days!).
[3] Original Apple Warranty Apple May refuse to undertake any work on your device if it is repaired by anyone other than Apple. This includes both in-warranty and out-of-warranty repairs.
[4] Waterproof / Water Resistant Devices To repair your device, we need to physically get inside it which usually means we have to break the waterproof seal (if any). Some items that are classed as waterproof / water resistant may not be waterproof on return to you. If this will affect the enjoyment of your device please only ensure you get it repaired with the manufacturer directly to guarantee a waterproof seal on return.
[5] Liquid Damaged Devices Any device that is found to have any signs of liquid damage internally will be exempt from any warranties offered. We may still be able to do the repair but due to the nature of liquid damage/corrosion we will not offer any warranty what-so-ever. We will stop working on your device and inform you as soon as we see any signs of internal liquid damage. Only after speaking with you will we continue with the repair.
[6] Your data – includes photos, emails, documents It is YOUR responsibility to ensure your data is backed up prior to repair. Sigma Repairs will not be liable for loss of data whatsoever. We do offer a backup service – please ask for this BEFORE we start the repair.

PERSONAL DATA

During the booking in of your computer we will ask you for certain details which we require to perform the service. This includes your name, address, phone numbers and email address. We may also require your administrator password to access your computer to complete our service. We may record or keep a detailed note of your conversations with our engineers for records purposes.

Complaints

All complaints will be recorded digitally and kept for a minimum of 2 years. Where we cannot resolve any complaints using our own complaints procedure. In the unlikely event of a complaint arising please contact us on the main email address or phone number.